Cloud PBX
Your complete business phone system in the cloud
A phone service hosted in the cloud, offering all the capabilities of a modern business phone system. Choose from premium Poly desktop phones and the WOCOM mobile app — or bring both.
Phones & Devices
VoIP phones and apps for your business
Choose state-of-the-art Poly desk phones, use the WOCOM mobile app, bring your own device, or add managed Cisco network switches. All plug-and-play with your Cloud PBX.
Turn any iPhone or Android into a full business phone. Make and receive calls on your 876 number from anywhere in the world.
6-line entry-level business media phone with HD Voice quality. Perfect for everyday business calling with a simple, intuitive interface.
Reliable 2-line entry-level business phone with Polycom HD Voice. Easy to deploy and built for everyday call handling on smaller desks and starter extensions.
4-line colour IP phone with HD Voice. Compact, modern design ideal for open office environments and hot-desking.
Executive media phone with 3.5" touchscreen, 12 lines, and built-in Bluetooth. Superior audio quality for demanding professionals.
Next-gen edge series with dual colour screens, 8 lines, built-in Wi-Fi 6 & Bluetooth 5.1, and Poly NoiseBlockAI technology.
Flagship operator/executive phone with 4.3" colour LCD, expansion module with 40+ programmable keys, premium Poly audio.
Affordable business IP phone built for lobbies, common areas, and light-use desks. Crisp HD audio with Poly Acoustic Fence technology, all-day call comfort, and easy deployment.
Compact 4-line colour IP phone with a vibrant display and Poly NoiseBlockAI. Ideal for everyday office use with modern call-handling features that keep your team productive.
Entry-level colour-display IP phone with Poly's HD Voice and AI noise-blocking technology — ideal for common areas, hotel rooms, and standard desks needing modern audio.
The VVX 500 with expansion modules gives receptionists and operators a command center for high call volumes. 3.5" touchscreen plus up to 120 programmable BLF keys across multiple sidecar panels.
Next-generation operator console with dual colour LCDs and a dedicated expansion display. Built-in Wi-Fi 6, Bluetooth 5.1, and Poly NoiseBlockAI for crystal-clear calls at the busiest front desks.
Already have Cisco, Polycom, Grandstream, Yealink, Fanvil, Snom, or other standard SIP phones? Bring them to WOCOM. We'll configure and provision your existing hardware to work seamlessly with our Cloud PBX — no replacement needed.
24-port Fast Ethernet PoE switch — the workhorse for small to mid-size offices. Powers IP phones directly over the network cable, eliminating separate power adapters.
Compact 12-port PoE+ switch perfect for small offices, branch locations, or conference rooms. Full Layer 2 management in a desktop-friendly form factor.
24-port Gigabit PoE+ stackable switch with advanced Layer 3 capabilities. Built for growing businesses that need enterprise-class network performance and stacking for expansion.
Next-gen Catalyst 9300 with 24 Gigabit PoE+ ports, modular uplinks, and advanced security features. The gold standard for enterprise voice and data networks.
48-port Gigabit PoE+ with 4x 10G SFP+ uplinks. Built for large offices and campuses that need high-density voice deployments with maximum uplink bandwidth.
Features
Everything your business phone needs
Local 876 Number
Get a local Jamaica 876 phone number included with every plan.
Automated Attendant
Professional auto-attendant greets callers and routes to the right department.
Mobile Office
Take your business phone anywhere with the WOCOM mobile app.
Music on Hold
Generic or customized music-on-hold to keep callers engaged.
Real-Time Reporting
Monitor call activity, durations, and agent performance in real time.
Pin Protect Dialling
Prevent unauthorized calls with PIN-protected dialling.
International Calling
500 minutes to USA/CAN included. Additional at competitive rates.
Multi-Branch
Connect multiple office locations on a unified phone system.
Call Recording
Record calls for training, compliance, and quality assurance.
AI Call Intelligence — Included with Every Plan
Powerful AI features that monitor, score, and analyse every call — so you can coach your team, stay compliant, and close more deals.
Live wallboards and call supervision
This is not a report you read tomorrow morning. Your queues, your agents and every call in progress appear on screen as they happen — refreshing second by second — so a supervisor can act while the caller is still on the line.
Contact Centre Wallboard
The six numbers your supervisor watches all day
Customer Service · Kingston
Queue 200 · 8 agents rostered
Calls Waiting
3
within threshold
Longest Wait
01:12
876 555 0455 still holding
Agents Available
6
of 8 rostered
Serviced Today
148
Abandoned
12
Average Wait
00:19
Average Talk
03:24
Calls Offered By Hour
629 calls offered
Mount it on a screen the floor can see. When a number crosses its threshold the tile changes colour — that is the cue to add an agent, not a note for the end-of-month review.
Calls Waiting
Callers queuing right now
Climbing past your threshold? Open another agent immediately.
Longest Wait
The caller waiting the longest
This is the customer about to hang up. Rescue this one first.
Agents Available
Who can take a call this second
Available at zero while calls wait is the abandonment warning.
Serviced vs Abandoned
Answered against lost, live today
Abandonment creeping up means the queue is beating your staffing.
Average Wait Time
How long callers are waiting today
The number your customers actually feel. Track it hour by hour.
Average Talk Time
How long calls are running
A sudden jump usually means a system problem, not a chatty team.
Listen · Whisper · Barge In
Step into a live call — three ways
A supervisor can join any call in progress. What changes is who can hear whom — and the customer never hears the coaching.
Listen
Silent monitoring. The supervisor hears both sides in real time; neither the agent nor the customer hears a thing.
Best for quality checks & scoring
Whisper
Coach the agent mid-call. Only the agent hears you — the customer hears nothing but a confident answer.
Best for saving the call in progress
Barge In
Join as a third voice. Everyone hears everyone — for when the call needs a manager on it now.
Best for escalations & complaints
Who hears what, in each mode
The moving dots are the audio. Watch where it goes.
supervisor hears everything
Observation
supervisor speaks to the agent only
Coaching
supervisor joins as a three-way call
Intervention
Every call in progress, on one screen
Who is on a call, who is waiting, who has been on hold too long — updating continuously, no refresh button. Most businesses only learn a call went badly after the customer has gone. This is the difference between finding out and stepping in.
- Live agent status — available, on a call, wrapping up, paused
- Every waiting caller with a running timer
- Jump straight from the list into Listen, Whisper or Barge
- Scoped by department, so supervisors only see their own team
Fair by design
Powerful — and accountable
Live monitoring needs rules before it needs enthusiasm. You nominate who supervises, scope them to their own department, and every session is logged — who listened, to which call, in which mode, and when.
- Named supervisors only — not everyone with a login
- Department scoping keeps teams separate
- Full audit trail of every monitoring session
- Supports a monitoring policy your staff will accept
Real time means right now
Reports tell you what you lost. Live data lets you keep it.
Queue and agent figures refresh continuously — no reload, no delay
Coach, rescue or escalate while the customer is still connected
Wallboard on the floor, live panel on the supervisor's desk
Go deeper
WOCOM AI Receptionist — included free with your Cloud PBX
Every WOCOM cloud phone system comes with the AI Receptionist Starter package (250 minutes) built in — no add-on fee. Calls are answered instantly, routed intelligently, and leads captured automatically, 24/7. Need more minutes and advanced features? Pro & Max upgrades are available.
See AI features & upgrades- AI answers every call — no hold times
- Transfers to departments & individuals by name
- Provides callers with service details
- Captures leads and messages in real time
- Call transcription & analytics
Live Chat for your website — built into your Cloud PBX
Turn website visitors into conversations. Embed the WOCOM Hub chat widget on your site and let your phone agents handle live chats from the same dashboard they already use for calls. J$10,000/month for unlimited chats — flat rate, no per-message fees.
Agent Console
One inbox for calls, voicemail and chats
Your team handles website chats from the same WOCOM Hub portal they already use for phone, voicemail, extensions and contacts. Pending and active visitor queues update in real time (polled every 5 seconds), each conversation shows the visitor's email, phone, originating page, and full transcript — and agents can escalate to a voice call with one click.
- Pending and Active visitor queues, auto-refreshed every 5s
- See the visitor's name, email, phone & source URL
- Full chat transcript with timestamps
- Escalate a chat to a voice call in one click
- Close, reassign or transfer conversations between agents
Built for Conversion
Every website visitor is a sales opportunity — capture them all
Studies show businesses with live chat convert up to 3× more leads than those without. Whether your team is online, busy on calls, or signed out for the night, the WOCOM chat widget keeps the conversation going — so no visitor leaves your site without a chance to become a customer.
1 · Visitor Greeting
A friendly opener on every page
A branded greeting bubble appears in the corner of your website inviting visitors to start a conversation. Fully customisable to match your brand.
- Custom welcome message per page
- Choose your brand colour
- Mobile-responsive & accessible
2 · Live Conversation
Real-time chat with your agents
When agents are online, visitors get an instant, threaded conversation — agent name and avatar, timestamps, typing indicators, and smooth real-time delivery.
- Named agent & "agent joined" notices
- Typing indicators & timestamped messages
- Works on desktop & mobile browsers
3 · After-Hours Capture
Never lose a lead, even when offline
When all agents are signed out, the widget auto-switches to a smart contact form — capturing name, email, phone and message so you can follow up first thing.
- Auto-switch between Live & Offline
- Captures name, email, phone & message
- Email + dashboard alerts on every lead
J$10,000/month — Unlimited Live Chat
Flat monthly rate. Unlimited conversations, unlimited agents on your Cloud PBX, unlimited website embeds. No per-message or per-visitor fees.
FAQs
Cloud PBX — Frequently Asked Questions
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