Government & Enterprise Procurement
WOCOM Capability Statement & System Specifications
A single, procurement-ready reference for Government of Jamaica agencies and enterprise buyers evaluating WOCOM cloud communications. It sets out who we are, what we deliver, the technical specifications, service levels, security & compliance posture, and how to procure.
🛡️ Licensed by the Office of Utilities Regulation (OUR) to operate as a carrier in Jamaica
OUR
Licensed carrier
99.999%
Uptime SLA
2,000+
Businesses served
100%
Jamaican-owned network
876
Local support
1 · Organisation
Company & capability statement
WOCOM Limited is Jamaica's first and largest cloud phone service provider, licensed by the Office of Utilities Regulation (OUR) to operate as a carrier for Jamaican businesses. We own and operate our own network and deliver a full suite of business communications — Cloud PBX, SIP trunking, an AI virtual receptionist and a cloud contact centre — backed by local 876 support.
| Legal entity | WOCOM Limited |
|---|---|
| Registered address | 30–32 Red Hills Road, Suite 3A, Kingston 10, Jamaica |
| Regulatory status | Licensed by the Office of Utilities Regulation (OUR) as a telecommunications carrier (Carrier Licence No.: ___ — to confirm) |
| Company registration | Companies Office of Jamaica registration No.: ___ — to confirm |
| TCC / tax compliance | Valid Tax Compliance Certificate (TCC) available on request — confirm status |
| Network ownership | Owns and operates its own carrier-grade voice network in Jamaica (not a reseller) |
| Years in operation / scale | Serving 2,000+ Jamaican businesses |
| Sales & procurement contact | info@wocomja.com · +1-876-906-7240 (JM) · 1-877-906-7240 (USA) |
| Service area | Island-wide across Jamaica |
2 · Technical specifications
Products & system specifications
Cloud PBX — hosted business phone system
| Core features | Extensions, auto-attendant / IVR, call queues, ring groups, business-hours routing, voicemail-to-email, call recording, call transfer, conferencing, hot-desking, presence/BLF |
|---|---|
| Clients | Desk handsets, desktop softphone and mobile app (iOS / Android) — extensions work anywhere |
| Voice codecs | G.711 (a/µ-law), G.722 HD, OPUS, G.729 |
| Signalling / media | SIP over TLS; media encrypted with SRTP |
| Scalability | Add or remove users in minutes; no on-site hardware required; multi-branch and remote staff supported |
Flexi-SIP Trunk — SIP trunking
| Numbering | New local 876 DIDs and toll-free numbers; porting of existing numbers |
|---|---|
| Capacity | Scalable concurrent call channels sized to the agency's requirement |
| Connectivity | Connects to an existing IP-PBX/3CX or to WOCOM Cloud PBX |
| Resilience | Inbound failover / automatic call rerouting during outages |
| Termination | Local and international call termination (US/UK/Cayman and beyond) |
WOCOM AI Virtual Receptionist ("Alex")
| Capability | 24/7 natural-language call answering, smart message capture, appointment booking, warm call transfer |
|---|---|
| Notifications | Email, SMS and WhatsApp notifications |
| Languages | Multilingual handling |
| Integration | Included with Cloud PBX; configurable to the agency's scripts and call flows |
Cloud Contact Centre
| Routing | Inbound/outbound queues, IVR, skills-based routing |
|---|---|
| Quality & oversight | Call recording, live wallboard dashboards, historical reporting and analytics, AI sentiment analysis |
| Scale | From a few agents to large teams; supports remote/hybrid agents |
Connectivity & network
| Access options | Works over any business internet — dedicated fibre (DIA), cable, Starlink satellite, or 4G/5G mobile |
|---|---|
| Resilience | Dual-WAN failover (e.g. fibre primary + 4G/5G or Starlink backup) so service stays up during outages and storms |
| Bandwidth | ≈85–100 kbps per concurrent call (G.711); QoS recommended for voice prioritisation |
3 · Complete feature set
Every feature, included
Built for more than dial tone. Alongside the full standard business-telephony feature set, WOCOM includes a layer of AI call intelligence, a built-in CRM and deep integrations that standard hosted-UC platforms do not offer — call analysis, scoring, summarisation, transcription, sentiment and negative-keyword detection, business SMS, and flexible self-service activation.
Standard telephony & PBX features
Call handling
- Unlimited extensions & extension-to-extension dialling
- Auto-attendant / IVR menus
- Call queues & ring / hunt groups
- Blind & warm (attended) transfer
- Call forwarding & find-me / follow-me
- Time-based & business-hours routing
- Three-way & conference calling
- Hold & music on hold
- Call parking & call pickup
- Do Not Disturb & call waiting
- Caller ID (CLID) & speed dial
- Busy Lamp Field (BLF) & presence
- Paging / intercom & hot-desking
Numbers, trunking & continuity
- Local 876 direct-dial numbers (DIDs)
- Toll-free numbers
- Number porting (keep your existing numbers)
- SIP trunking
- Local & international call termination
- Multi-branch / multi-location
- Automatic failover & call rerouting
- Works over fibre/DIA, cable, Starlink or 4G/5G
Voicemail & apps
- Voicemail & voicemail-to-email
- Mobile app (iOS & Android)
- Desktop softphone
- Extensions anywhere (remote / hybrid)
Advanced & AI features Beyond standard UC
AI call intelligence
- AI call analysis
- AI call scoring
- AI call summarisation
- Call transcription
- Voicemail transcription
- Sentiment analysis
- Negative-keyword detection & alerts
- Keyword spotting / flagged terms
- AI Virtual Receptionist ("Alex") — 24/7 answering
- Live dashboards, reporting & analytics
Recording, CRM & integrations
- Call recording with role-based access & storage
- Built-in CRM
- Integration with external CRMs
- Click-to-call & screen-pop / contact lookup
- Programmable SIP / developer API
- SMS integration / business texting
- WhatsApp notifications
- Email, SMS & WhatsApp call/message alerts
Activation, provisioning & administration
Flexible activation
- Self-activation from the customer portal
- Mobile app activation via SMS link
- Mobile app activation via QR code
- Username & password provisioning
Administration & security
- Self-service web admin portal
- Role-based administrator access
- Two-factor authentication (2FA)
- IP whitelisting & fraud detection
Feature availability can vary by plan tier (Cloud PBX, AI Receptionist Starter / Pro / Max, Contact Centre). A tailored feature-to-plan matrix is provided with any formal quotation.
4 · Service levels & reliability
Service levels & reliability
| Uptime SLA | 99.999% target availability |
|---|---|
| Redundancy | Geo-redundant infrastructure with automatic call rerouting during outages |
| Business continuity | Cloud-hosted — a local power cut or damaged line does not take the phone system down; calls can fail over to mobiles or another location |
| Support | Local 876 support team familiar with the Jamaican network environment; dedicated account management for government & enterprise accounts |
| Support hours | Mon–Fri 08:00–17:00 standard; extended/priority support available for enterprise & government agreements (confirm tiers) |
5 · Security & compliance
Security & compliance
Security controls
- Call signalling encrypted with TLS; voice media encrypted with SRTP
- IP whitelisting and SIP authentication
- Two-factor authentication for administrator access
- Role-based access controls
- Automated fraud detection / unusual-call-pattern alerts
- Call recording with controlled, role-based access
Compliance & data
- Operated by an OUR-licensed Jamaican carrier
- Data handling aligned with the Jamaica Data Protection Act (confirm certification/attestation status)
- Jamaican-owned and operated network — data sovereignty advantage for public-sector workloads
- Call-recording handling and retention configurable to agency policy
- Documented privacy policy and acceptable-use terms
Note: items marked "confirm" should be verified against current internal documentation before inclusion in a formal tender response.
6 · Implementation & support
Implementation, migration & support
| Onboarding | Requirements review, solution design, and a phased rollout plan |
|---|---|
| Number porting | Managed porting of existing numbers with the old service kept live until cut-over — designed for zero disruption |
| Training | Administrator and end-user training; documentation and Help Centre access |
| Account management | Dedicated account manager and local support for government & enterprise accounts |
| Migration approach | Run alongside existing systems during transition; staff trained before cut-over |
7 · How to procure
Procurement & commercial information
WOCOM works with Government of Jamaica agencies and enterprises through standard procurement processes. We can supply the documentation a procurement officer needs to raise a requisition or structure a tender.
What we can provide
- This capability statement & specification (PDF)
- Formal written quotation in JMD
- Technical compliance / specification response to a tender
- Public Procurement Certificate (PPC)
- Domestic Carrier Licence
- International Carrier Licence
- Company registration documents (Companies Office of Jamaica)
- Tax Compliance Certificate (TCC)
- Client references from comparable deployments
- Case studies from comparable deployments
- Draft Service Level Agreement
Compliance and registration documents are available on request to support your procurement process.
Commercial model
- Predictable monthly subscription pricing in JMD — no large up-front hardware capex
- Pricing scales by users / channels / agents
- Pricing available for government bodies (see GOJ programme)
- Volume and multi-year terms available
8 · Why WOCOM
Why WOCOM for government & enterprise
Licensed Jamaican carrier.
Regulated by the OUR — not a reseller or an offshore service.
Regulated by the OUR — not a reseller or an offshore service.
Data sovereignty.
Jamaican-owned and operated network keeps public-sector communications local.
Jamaican-owned and operated network keeps public-sector communications local.
Carrier-grade reliability.
99.999% uptime SLA with redundancy and storm-resilient failover.
99.999% uptime SLA with redundancy and storm-resilient failover.
Local 876 support.
A team that understands the Jamaican network, on the ground.
A team that understands the Jamaican network, on the ground.
Request a procurement pack or formal quote
We'll send your agency a tailored specification, written JMD quotation, and the compliance documents your procurement process requires.