A CRM built around
how you actually work
Most CRMs ask you to change your business to fit the software. WOCOM does the opposite. We sit with your team, learn how your company really operates, and build the CRM around that — automating the forms, registers and books you currently keep on paper. And for institutions that require it, your data can stay on a server inside your own building.
The Problem
Generic CRM, bent to fit
Off-the-shelf CRM is built for an imaginary average company. Yours is not average — and the gap shows up the same way in almost every business we visit.
What We Actually Do
Your paper process, running itself
We start with the document your team fills in by hand every day — and rebuild it as a screen that captures the same information, enforces the same rules, and does the chasing for you.
The Process
How we build your CRM
No two builds are the same, because no two businesses are. The method, however, is always this.
We sit with your team — on site
Not a questionnaire and not a call. We come to your premises and watch the work happen: who answers the phone, what they write down, where that paper goes next, who signs it, and what happens when someone is out sick.
We ask for copies of every form, book, register and spreadsheet in daily use. Those documents are the real specification — they encode years of hard-won process that nobody has ever written down.
We map the flow, and show it back to you
We produce a plain map of how work actually moves through your business, and walk your team through it. This step surfaces the disagreements — two departments describing the same process differently, or a step everyone assumed someone else was doing.
We build your modules — and only yours
Every paper form becomes a screen. Every approval becomes a routed step with a named owner. Every register becomes a searchable record. If your business does not do it, it is not in the system.
- Your fields, your names — the system speaks your terminology, not the vendor's
- Your rules — what is mandatory, what needs approval, what cannot happen out of sequence
- Your documents — quotes, job cards, receipts and reports produced in your format
- Your reports — the numbers management already asks for every month, generated automatically
We connect it to the phone system
Because WOCOM already runs your voice, the CRM and the phone system are one platform rather than two products with an integration between them. Calls identify the customer, log themselves against the right record, and turn missed calls into follow-up tasks nobody has to remember.
We train your staff, then stay
Training is done on your own data and your own process, so it is recognisable from the first minute. After go-live we expect to change things — the first month of real use always teaches you something the mapping did not.
Support and changes come from a local team in the same time zone, not a ticket queue overseas.
Where Your Data Lives
Cloud, or entirely inside your building
For most businesses, hosting on WOCOM's cloud is the practical choice. For large institutions, regulated organisations and government, we deploy the whole system on a server in your own premises — where your data never leaves the building.
WOCOM Cloud Hosted
We run it, maintain it, back it up and secure it. Right for most SMEs and multi-branch businesses.
- No server to buy, power or cool
- Reachable from any branch or from home, with nothing to configure
- Backups, patching and monitoring handled by us
- Hosted on WOCOM's own licensed Jamaican infrastructure
- Fastest to deploy — no procurement of hardware
On-Premise — Your Server, Your Building
The complete system installed on hardware inside your own premises, under your own physical control.
- Data never leaves your premises — records are written to a machine in your building, not to a third party's data centre
- No cross-border transfer — nothing is stored or processed in another jurisdiction, removing an entire category of compliance question
- You control access, physically and logically — your own staff, your own security policy, your own locked room
- It keeps working when the internet does not — staff on the local network continue to work through an outage
- Audit on your terms — logs, retention and disposal are yours to inspect without asking a vendor
Why on-premise matters under the Data Protection Act
Jamaica's Data Protection Act makes an organisation responsible for the personal data it holds — how it is secured, who can reach it, how long it is kept, and what happens when it is sent somewhere else. Every one of those obligations is easier to discharge when the data is sitting on a machine you own, in a room you control.
Citizen and customer records stay under Jamaican jurisdiction. There is no foreign data centre, no foreign legal process that could reach the data, and no transfer for you to justify.
Every third party that touches personal data is a party you must vet and account for. On-premise removes most of that chain: the data is handled by your staff, on your equipment.
Retention and disposal rules run on your own system, and you can demonstrate to an auditor that a record was deleted — rather than take a vendor's word that it was removed from their platform.
When an individual exercises their rights over their data, you can search, produce and evidence it directly, with access logs held on your side of the fence.
Architecture
How an on-premise deployment sits
Your records stay inside the boundary. Only call signalling and voice cross it.
Who It Suits
Where a custom build pays for itself
If your process is genuinely ordinary, buy something off the shelf — we will tell you so. A custom build earns its keep when one of these is true.
FAQ