Careers at WOCOM — the licensed carrier behind the phones, the trunks and the AI receptionist at more than 2,000 Jamaican businesses. We train our technical team ourselves, certify them ourselves, and hire from that pool.
There is no separate CV route into a technical post at WOCOM. The certification is the application — so start it, finish it, and the apply button opens on its own.
Understand what WOCOM actually does before you apply to do it: a licensed Jamaican carrier running Cloud PBX, Flexi-SIP trunking, contact centre and the WOCOM AI receptionist on its own network. Read the story, the products, and the customers we carry.
About WOCOMEnrol in WOCOM Academy and take the Basic Certification (6 modules, 24 lessons, a 20-question exam), then the Advanced Certification — the WOCOM Hub portal screen by screen, plus the voice engineering underneath it. Study at your own pace, at no cost.
Enrol in WOCOM AcademyThe Advanced certificate unlocks the application form inside the Academy. Your certificate number travels with the application, so the hiring team verifies your credential against the register before they reply — no attachments, no chasing references.
Go to the application pageEvery role on this page touches a live carrier network that Jamaican businesses depend on to take their calls. Only certified persons are considered for technical positions — the WOCOM Advanced certificate is the qualification each role is assessed against, and applications are accepted only from holders of it. That is not a barrier we put up to keep people out; it is a syllabus we published, free, so that anyone willing to work through it can get in — whatever is on their CV today.
A ninety-day placement across the install and support teams: site surveys, handset provisioning, live cut-overs, and time on the support desk.
Anyone deciding whether this trade is for them before committing to it.
Apply in the AcademyThe voice on the 24/7 fault line. You take the call, work out what is actually wrong, fix what can be fixed on the phone, and own the ticket until it is closed.
Clear speakers who stay calm on a bad call and write a ticket somebody else can act on.
Apply in the AcademyWhen a fault cannot be settled from the desk, you go to the site and settle it there — cabling, power, network, handsets, and the awkward faults that are none of those.
Practical engineers with a driver’s licence who like solving it in front of the customer.
Apply in the AcademyNew sites, start to finish: survey, install, commission, port the numbers, and hand over a system the customer can actually operate on day one.
People who want the whole job, not a slice of it, and take pride in a tidy install.
Apply in the AcademyThe technical end of the trunk: registrations, routing, codecs, integrations with whatever PBX the customer already owns, and the fraud calls nobody wants at 2am.
Engineers who can read a SIP trace and explain what it says to somebody who cannot.
Apply in the AcademyRoles are based in Kingston unless the listing says island-wide. For anything that is not a technical post, write to support@wocomja.com with “Careers” in the subject line — a person reads it.
WOCOM Academy is our own training platform. Both levels are free, online and self-paced — and the second one is what the hiring team looks for.
The fundamentals every WOCOM technician needs: cloud phone systems, SIP trunking, handsets and softphones, the AI receptionist and the contact centre. It assumes no prior telecoms knowledge and ends in a timed exam that issues a verifiable certificate.
The WOCOM Hub portal screen by screen with animated walkthroughs of the real interface — extensions and departments, the routing canvas, live call monitoring, WOCOM AI and call scoring, reporting — then the voice engineering underneath it: SIP, audio, codecs, concurrency and call quality. Marked by an assessor, not a machine.
J$0 to train, J$0 to certify. Nobody pays WOCOM to be trained, and nobody needs a referral to enrol.
Six things worth knowing about the work before you commit to the training.
WOCOM is licensed by the Office of Utilities Regulation to operate as a carrier. You work on our own infrastructure — switches, trunks, platform — not a reseller's dashboard.
The full certification path is free and self-paced, and the certificate is verifiable by anyone. It stays yours whether or not we hire you.
Cloud PBX, SIP trunking, contact centre, and an AI receptionist answering live calls in Jamaica. Few local roles put you this close to it.
Support is here, engineering is here, installs are here. You will meet the businesses you keep connected, and they will know your name.
Internship to support desk, support desk to field, field to SIP engineering. Each step up has a syllabus you can start today.
When a customer cannot take calls, their day stops. Putting that right is the job — and it is why the standard is set where it is.
FAQs
Enrol free, work through the certification at your own pace, and the roles on this page open to you. No CV required to start — just the willingness to learn the network.
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