Welcome to WOCOM

Jamaica's Premier VoIP Service Provider

WOCOM Cloud PBX gives your business every phone feature — including AI Call Analysis — at low upfront cost, with no hardware or software to maintain.

WOCOM Business Communications
2K+
Businesses
13M+
Minutes/yr
99.9%
Uptime
Sentiment Score 92% +12% Call Quality Calls Analysed 1,247 today AI Analysis

AI Call Analysis

Unlock Insights From Every Call

Every call is automatically scored, transcribed, and analysed in real time. Turn conversations into actionable insights — no extra hardware, no add-on fees, built right into your WOCOM Cloud PBX.

Real-Time Scoring
Every call scored on quality and sentiment
Auto Transcription
AI summaries and searchable records
Compliance Alerts
Flag violations automatically
Agent Analytics
Track and rank team performance

We Are Trusted By

UNESCO JN Bank Hertz Jamaica Knutsford Express Express Fitness First Global Bank Ministry of Health & Wellness Toll Authority Jamaica Tourism Enhancement Fund Jamaica Civil Aviation Authority Jamaica Special Economic Zone Authority Cannabis Licensing Authority Jamaica Jamaica Customs Trelawny Co-operative Credit Union Khemlani Mart Dolphin Cove Jamaica Royale Computers Tools Hardware & Supplies Total Hardware & Supplies Trans Jamaican Highways UNESCO JN Bank Hertz Jamaica Knutsford Express Express Fitness First Global Bank Ministry of Health & Wellness Toll Authority Jamaica Tourism Enhancement Fund Jamaica Civil Aviation Authority Jamaica Special Economic Zone Authority Cannabis Licensing Authority Jamaica Jamaica Customs Trelawny Co-operative Credit Union Khemlani Mart Dolphin Cove Jamaica Royale Computers Tools Hardware & Supplies Total Hardware & Supplies Trans Jamaican Highways

Transform Your Business Phone System Today!

Discover why companies across Jamaica are moving to WOCOM Cloud Phone for smarter, more reliable business communication.

Discover WOCOM Products
☁️

Cloud PBX

Complete business phone system in the cloud

🔗

SIP Trunking

Flexible voice connectivity over the internet

🤖

WOCOM AI

AI virtual receptionist & call intelligence

🎧

Contact Center

Cloud-based solution with smart routing

Introducing WOCOM AI

Intelligence Built
Into Every Call

More than a receptionist — a full AI analytics suite built into your PBX. From sentiment analysis to call scoring, transcription to compliance monitoring — every call becomes actionable data.

Included with every WOCOM Cloud PBX plan. No add-ons. No extra fees.

100%
Calls Analysed
24/7
AI Operator
<3s
Transcription
7
AI Features
AI Call Scoring Analytics
Every call scored automatically on quality, sentiment, resolution, and agent performance
Sentiment Analysis Insights
Real-time mood and tone detection — know how every conversation is going
Call Transcription & Summaries Auto
Automatic transcription with AI-generated summaries and searchable records
AI Virtual Receptionist 24/7
Answers, routes, and manages calls — captures leads and transfers intelligently
Compliance Monitoring Alert
Automatically flag violations and negative keywords across all calls
Agent Leaderboard & Reports Rank
Rank and compare agent performance with AI-driven scoring and detailed analytics

Optimized for uptime, security, and flexibility

Enterprise infrastructure designed to keep your business connected, protected, and free to grow.

99.999% UPTIME All systems operational — 0 incidents
Reliability

Reliable and resilient

Enterprise-grade 99.999% uptime with geo-redundant infrastructure and automatic call rerouting during outages. Your phones stay on even when everything else goes down.

WOCOM CLOUD 📞 📱 💻 🎧 🏢 🏬 🏠 🌐 ↻ Auto-failover active
Scalability

Easily expandable, always on

Add new extensions, locations, and remote workers in minutes — not weeks. Built-in auto-failover reroutes calls instantly so your business stays connected even during outages.

☁️ WOCOM 📞 IP Phone 📱 Mobile 💻 Desktop 🔗 SIP PBX 🤖 WOCOM AI
Flexibility

Works with your setup

SIP integration with your existing PBX, mobile apps, Polycom desk phones, and WOCOM AI. One platform connects everything — plug in and go.

Built for the conversations that drive Jamaican business

2,000+
Businesses choose WOCOM
13M+
Minutes terminated yearly
12+
Integrated partners

Jamaica's Next-Generation Communications

One platform for every way your business connects

WOCOM UC is Jamaica's next-generation business communications platform, providing Cloud PBX, SIP Trunk Services, AI Receptionists, VoIP phone systems, multi-location business communications, mobile apps, and unified communications solutions for businesses across Jamaica.

FAQs

People Also Ask

For most Jamaican businesses, a cloud phone system is now the best choice — low upfront cost, no hardware to maintain, and built-in AI. WOCOM is Jamaica's first and largest cloud phone service provider, licensed by the OUR to operate as a carrier, serving 2,000+ businesses.
WOCOM Cloud PBX starts at J$15,000 per month, with pricing that scales by the number of users and features. Every plan includes the WOCOM AI receptionist at no extra cost. SIP trunk service starts at J$10,000 per month.
Yes. WOCOM supports number porting, so you can move your existing Jamaican business number to WOCOM and keep it. Our team manages the porting process for a smooth, no-downtime transition.
SIP trunking replaces traditional phone lines with flexible voice channels delivered over the internet. It connects to your existing PBX, lowers call costs, and scales the number of simultaneous calls up or down on demand.
Unified Communications brings all your business communication tools — calls, video, voicemail, messaging, and mobile apps — into one cloud platform. Delivered from the cloud it is called UCaaS. WOCOM UC is Jamaica's unified communications platform.
Yes. VoIP calls travel over an internet connection. WOCOM works over fibre, fixed wireless, or satellite such as Starlink, and can fail over between connections so your phones keep working if one link goes down.
An AI receptionist answers your calls automatically, 24/7. Trained on your business details, it greets callers, answers common questions, routes them to the right person, books appointments, and captures messages — delivering them to you instantly by email or SMS.
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