What is a Cloud PBX? How It Works and Why Your Business Needs One
Cloud PBX

What is a Cloud PBX? How It Works and Why Your Business Needs One

Written by Everett Kildare · Feb 5, 2026 · 6 min read

A Private Branch Exchange (PBX) is the system that manages your business phone calls. A cloud PBX moves this system from a box in your server room to a professionally managed data center.

Traditional PBX vs. Cloud PBX

Technology comparison

Traditional PBX requires purchasing hardware (J$500,000+), hiring IT to maintain it, and replacing it every 7-10 years. Cloud PBX requires none of this — your provider handles everything.

Enterprise Features at Small Business Prices

Cloud PBX gives every business access to features that used to be reserved for large enterprises: auto-attendant, call queues, voicemail-to-email, conference bridges, call analytics, and mobile integration.

Why WOCOM Cloud PBX

WOCOM's Cloud PBX starts at J$15,000/month and includes a Polycom desk phone, 4 voice channels, 500 minutes to USA/Canada, automated attendant, and 24/7 support. No hardware to buy. No contracts longer than 12 months.

Continue exploring

Cloud PBX → Cloud PBX vs Traditional → Plans & Pricing →

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Written by
Everett Kildare
Voice & Infrastructure Specialist · BSc, Information Technology · 25 years in voice & virtualization infrastructure

Everett Kildare is WOCOM's voice and infrastructure specialist, with more than 25 years of experience designing and running carrier-grade voice, SIP and virtualization infrastructure. Holding a BSc in Information Technology, he has built, secured and migrated phone systems for businesses of every size. Everett writes WOCOM's technical coverage of SIP trunking, cloud PBX, contact centres, business continuity and migration.

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