A cloud phone system (also known as a hosted PBX or cloud PBX) is a business telephone system that operates entirely in the cloud. Unlike traditional phone systems that require expensive on-premises hardware, a cloud PBX is hosted and maintained by your service provider.
How It Works
When you make a call, your voice is converted to digital data and routed through the internet to a cloud-based PBX server. The server handles all the heavy lifting — call routing, voicemail, auto-attendant, call recording — without any equipment on your premises except IP desk phones or softphone apps.
Features That Come Standard
Modern cloud PBX systems include features that used to cost thousands in hardware: automated attendants, call queues, ring groups, voicemail-to-email, conference bridges, call recording, real-time analytics, and mobile apps that turn any smartphone into a business phone.
Why Businesses Choose Cloud PBX
Zero maintenance: No server room, no hardware upgrades, no IT staff needed for phone management.
Work from anywhere: Your business number works on desk phones, mobile apps, and laptops — perfect for hybrid and remote teams.
Pay as you grow: Add or remove lines instantly. No long-term hardware investments.
WOCOM Jamaica offers cloud PBX plans starting at J$15,000/month, including a desk phone, 4 voice channels, and all the enterprise features your business needs.
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Book a Demo Contact SalesEverett Kildare is WOCOM's voice and infrastructure specialist, with more than 25 years of experience designing and running carrier-grade voice, SIP and virtualization infrastructure. Holding a BSc in Information Technology, he has built, secured and migrated phone systems for businesses of every size. Everett writes WOCOM's technical coverage of SIP trunking, cloud PBX, contact centres, business continuity and migration.
