Business Continuity Planning: How to Keep Communications Running in a Crisis
Business Continuity

Business Continuity Planning: How to Keep Communications Running in a Crisis

Written by Everett Kildare · Dec 27, 2025 · 7 min read

When Hurricane Beryl hit Jamaica in 2024, businesses that relied solely on traditional phone lines lost communication for days. Those with cloud-based systems and backup plans stayed connected.

The Three Pillars of Communication Continuity

Emergency planning

Cloud-based systems: If your PBX is in the cloud, your local conditions don't matter. Calls route through unaffected data centers.

Mobile integration: The WOCOM Mobile App ensures your team can make and receive business calls from any smartphone with internet access — even on cellular data.

Satellite backup: For extreme situations, WOCOM's Business Continuity Services deploy wireless phone systems powered by satellite data. Operational anywhere in Jamaica.

WOCOM BCS Deployment

BCS Lite (15 phones, J$45,000/month), BCS Enterprise (50 phones, J$150,000/month), and BCS Extra (100 phones, J$350,000/month). Installation within 24-48 hours of activation.

Continue exploring

Flexi-SIP Trunk → Cloud PBX → Contact Center →

Ready to upgrade your communications?

Talk to our team about the right solution for your business.

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Written by
Everett Kildare
Voice & Infrastructure Specialist · BSc, Information Technology · 25 years in voice & virtualization infrastructure

Everett Kildare is WOCOM's voice and infrastructure specialist, with more than 25 years of experience designing and running carrier-grade voice, SIP and virtualization infrastructure. Holding a BSc in Information Technology, he has built, secured and migrated phone systems for businesses of every size. Everett writes WOCOM's technical coverage of SIP trunking, cloud PBX, contact centres, business continuity and migration.

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